"Caring is Our Mission"
Serving the Columbia River Gorge
Frequently Asked Questions
We encourage you to ask questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all of your questions.
Q. Is the cost for service covered by my health plan?
A. Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health care provider for details.
Q. Can I pick the services I want?
A. Yes, you certainly can pick the services you want. You are the customer and you tell us what to do!
Q. Are your employees insured and bonded?
A. Yes, all of our employees are screened, so they can be bonded and insured.
Q. Do I get to pick the person helping me?
A. Yes, if you don't like the match we made you can help us by finding a better employee match.
Q. Are all of your employees nurses?
A. We have a nurse on staff, some are designated health professionals and some are trained caregivers. We match the employee's training to best fit your needs.
Q. Are your employees trained?
A. Yes, most of our employees have specific training in a health discipline and have been trained internally through the Bobbi's Way training program. Our employees are encouraged to continue their education and training throughout their employment with us.
Q. What happens if my caregiver gets sick?
A. You have the choice of cancelling the appointment or allowing us to send a replacement caregiver.
Q. Is Bobbi's Way service only available in home?
A. No, we can provide our services whether you live at home, a senior complex, or a health care facility.